Frequently Asked Questions

What is Wireless Internet?

Wireless internet is a form of high speed (or broadband) internet access, which uses a radio frequency instead of phone or cable lines.

What equipment do I need?

Arbuckle will provide you with a fixed wireless antenna, lightning protector, and Power over Ethernet adapter. If you are only using one computer, such as a desktop, you will not need any other equipment. If you have multiple devices, such as a laptop or other wifi capable devices, you will need a wireless router. We can provide a router for an additional fee, with purchase or lease options. You may also purchase a 3rd party compatible router.

How fast is this internet connection?

Arbuckle’s residential plans start at 500k download, which is about 10 times faster than dial-up, and go up to 8M download. In some areas, we can offer even faster download speeds.

Is wireless internet the same as satellite internet?

No, there are a few key differences between wireless and satellite internet service. With satellite internet, the signal travels all the way to the satellite and back down to access the provider’s core network. The long distance between your dish and the satellite can cause long lag times and leave your service vulnerable to disruption by weather. Arbuckle’s wireless internet service only requires a signal to travel from your antenna to our tower (usually within a few miles of your location), which connects to our core network. Less distance to travel means less lag time, and earth-bound towers are not affected by most weather conditions.

Is your service the same as cable or DSL?

No. Cable internet relies on cable lines and a cable modem to get a signal, DSL relies on phone lines and a DSL modem. Wireless service does not use any physical wires to get a signal, so you don’t need a phone line or a cable connection to get the service.

Is your internet access unlimited?

Arbuckle’s wireless internet service is completely unlimited! You can browse as many websites, download as many pictures, or stream as many songs as you like – all day, every day.

Will I have to learn anything new to use your service?

If you can use a web browser, you can use Arbuckle’s wireless internet. Your internet connection is constant, so all you have to do is click your browser icon and enjoy!

Can I use a VPN with your service?

Yes, our wireless internet is fully compatible with VPN’s. If you have any questions concerning configuration have your VPN administrator call our IT department.

Will I get an email address with Arbuckle’s wireless internet service?

If you like, Arbuckle Communications can provide you with an email address. This is optional; you can keep any email address you currently have, whether provider-based (comcast.com, bellsouth.net, etc.) or web-based (yahoo.com, gmail.com, etc.).

Is wireless internet secure?

We guarantee the security of our wireless and IP network, and we set up each customer connection with password security to prevent unwanted devices from using the service you are paying for. However, Arbuckle Communications does not guarantee the security of your computers or devices. We recommend that everyone use firewall software as well as anti-virus and anti-malware programs to protect their machines.

Can I use Netflix, On Demand, or other streaming services with this service?

The best way to answer that is to check the speed requirements for the streaming service. In general, Arbuckle’s wireless internet is compatible with streaming video and audio, but because speed requirements vary, we do not guarantee Netflix or any other streaming service.

What do I do if I have problems with my wireless internet service?

If you have any problems with your service, please call Tech Support at 580-226-1234 or 800-259-5959. We will resolve your issue from our office if possible, or schedule a service call if needed. We want your service working just as much as you do!