IT Technician CSR Full-Time Position Available





Arbuckle Communications, LLC is currently seeking to add a full time IT Technician CSR to our team. As we continue to grow, we are continually looking for ways to improve our customer support and experience. If you know of a qualified candidate or would like to apply for this position, please send your resume to resumes@arbucklecomm.com or bring it by our business office located at 601 A Street SE, Ardmore.

Brief Description:
Currently seeking an IT Technician for our Wireless Internet Level II Service Desk. Technician will ensure proper computer operation and problem solve customer issues with their service. This position performs under the direct supervision of the IT Supervisor and/or Managing Supervisor. Office hours are Monday through Friday 9am to 5pm.

Compensation:
$13 to $16 per hour based on qualifications and experience, for a full-time 40 hours per week position. Other benefits will apply after 90 days. Further details will be given to serious candidates upon interview.

Detailed Description:
-Provides technical support to users via inbound calls, outbound calls and emails.
-Provides customer service to users concerning billing and general customer support.
-Requires the ability to troubleshoot user support issues such as connection issues, password resets, desktop issues and application problems.
-Create detailed incident tickets and respond by resolving the issue or escalating ticket appropriately for resolution.
-Ensures the incident ticket receives frequent and accurate updates as well as timely resolution of the issue.
-Provides assistance through remote tools via PC access capabilities.
-Asks targeted questions to diagnose problems and ability to walk users through issue resolution.
-Ability to guide users through installing applications and computer peripherals.
-Prepares knowledge base articles to document issues and resolutions for incidents.
-Other duties as assigned.

Job Requirements:
-Excellent written and verbal communications skills
-Exceptional customer service skills with ability to use tact in handling difficult situations
-Demonstrate strong computer knowledge through effective use of a personal computer as well as Microsoft Office applications and other company specific applications
-Ability to work with an incident ticketing application to resolve computer issues
-Able to work and communicate effectively with all levels of co-workers, clients and other external contacts
-Ability to work independently and with minimum supervision to perform job duties
-Be a reliable team player who is proactive and resourceful in resolving IT problems
-Must have a professional demeanor, positive attitude, flexibility and strong interpersonal skills
-Ensure that work is carried out within agreed service levels and in accordance with department guidelines
-Ability to work overtime when required

Minimum Qualifications:
-High School Diploma or GED equivalent
-Proficient in the navigation and configuration of current Microsoft client operating systems and personal computer hardware
-Proficient in Ethernet networks

Preferred Qualifications:
-Bachelor’s Degree in Information Technology or closely related field
-Experience with basic network troubleshooting and remediation

Additional Details:
This job requires the ability to work under time-sensitive deadlines and maintain a calm and professional demeanor when adversity is encountered. It also requires the physical ability to work in office environment including the ability to sit for long periods of time while performing office or computer tasks. The job may require some overtime including weekend or holidays. All applicants must be able to commit to a full-time schedule.

Job Type: Full-time
Experience: Help Desk- 1 year (Preferred)
Education: High school or equivalent (Required)
Work authorization: United States (Required)

Disclaimer: Arbuckle Communications, LLC is an equal opportunity employer, and we encourage all qualified candidates to apply. We are a drug-free work environment.