Policies & Principles

Arbuckle Online Open Internet Principles

The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link:


All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.

The FCC’s rules focus on four primary issues:

Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.

Network Practices
ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful
devices, subject to reasonable network management. An ISP may not block consumers
from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute
unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.

Congestion Management:

We prioritize traffic based on type. Web traffic such as standard email, http, https, vpn etc…are prioritized as interactive and given the highest packet priority. Others such as streaming media and gaming are given a bit lower priority, p2p is given the lowest.

Traffic is prioritized as follows:

Gaming, Streaming Media
P2P Applications, BitTorrent, NNTP

The purpose of this practice is to engineer our network to be available for mission critical data such as online banking, online bill pay, VOIP, business transactions and critical data. Thereby ensuring the best possible Internet experience for all users. Congestion on the network is rare because we are constantly doing packet inspection on every connection applying QOS.

Currently there are no usage limits.

Application-Specific Behavior:
We constantly inspect packets on all active connections for QOS; which are then labeled and prioritized accordingly.

Device Attachment Rules:
Currently there are none on devices. We do, however, use MAC authentication on any device connected to our network.

We employ industry standard engineering practices to maintain the security of the network. We do not provide port blocking or firewalling.

Performance Characteristics
ISPs must disclose the following network performance characteristics:

Service Description:
We use Motorola Canopy Point to Multi-point to provide Internet connectivity to the home or business via unlicensed wireless technology. Expected speeds should be at no less than 512kbit to upwards of 17MB DL (Business Gold our highest plan). Actual speeds based on network usage should be no less than your minimum expected speed and up to 17MB DL (depending on radio, service plan and bandwidth availability). Our upload speeds are tiered according to plan and vary from 512kbit up to 4MB. Our network is capable of real time applications such as VOIP, Remote Camera Systems, VPN, etc.

Impact of Specialized Services:

No issues should arise for last mile services on VOIP, IPTV, Remote Camera Systems, VPN, etc.

All specialized services such as the ones mentioned above are giving highest packet priority on our QOS.

Commercial Terms
ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.

Please see http://www.arbucklecomm.com/products_services.html#wireless for current plans.

Privacy Policies:
Customer browsing information is not stored on our network. All our QOS uses packet inspection to classify traffic. We do not retain or sell traffic information to third parties, or use this for non-network management purposes.

Redress Options:
Arbuckle Online strives to deliver the best possible service. Should you have an issue with any of our products or services, there are a number of ways that we can try to resolve your issue. The first course of action should be to ask to speak to us by telephone; we will do our best to resolve your issue there and then. If we are not able to resolve your issue, arrangements will be made for management to call you at the earliest opportunity. In the event you remain dissatisfied with the solution or explanation offered we request you raise a formal complaint by:

Writing to us by mail:
Arbuckle Online
601 A Street SE
Ardmore, OK 73401

You are also welcome to make a formal written complaint in the first instance if you wish. Customer service will investigate issues efficiently with a focus on customer service and a friendly attitude and approach. To help us resolve your complaint effectively, you should include the following information:

Your Arbuckle Online account number
Your name
Your address
A summary of the issues you have
Preferred communication method
We will respond by email or letter, depending on the most appropriate communication method. We will acknowledge all written complaints within as soon as possible from receipt. We aim to resolve customer complaints as quickly as we can. If further investigation or correspondence is required, we will contact you as soon as possible.

FCC Notice
If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.

Additional Disclaimers
The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, the FCC’s Open Internet Rules, as adopted, and this company’s Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Acceptable Use Policy.