Privacy Policy

We may collect customer information needed to provide and support service, including account details, contact information, billing information, service address information, and records related to installation, service calls, and account support.

We may also collect limited technical information about customer equipment, service performance, network connectivity, and usage necessary to install, maintain, troubleshoot, and improve our services.

Arbuckle Communications may use collected information to activate service, process billing, provide customer support, communicate important account or service updates, respond to outages, maintain network performance, and comply with legal obligations.

Customer browsing information is not stored on our network. Quality-of-service and network management tools may inspect traffic for classification and operational purposes so that Arbuckle Communications can manage service quality and network performance.

Arbuckle Communications does not retain or sell traffic information to third parties for non-network-management purposes.

Arbuckle Communications uses quality-of-service and traffic classification tools to manage network performance. Web traffic, VPN, and voice traffic are prioritized for responsiveness, while lower-priority categories may be managed differently during congestion.

Device authentication on the network uses MAC addresses. See our Acceptable Use Policy for service usage rules.

Arbuckle Communications may share information with employees, contractors, payment processors, service providers, and vendors as reasonably necessary to provide, bill, support, secure, or maintain service.

We may also disclose information when required by law, legal process, court order, or to protect our rights, customers, systems, or network.

When you provide your mobile number and agree to receive text messages, including through the contact form in our website’s availability checker, we use your mobile number and opt-in information to communicate with you about your inquiry, account, service, billing, appointments, and support. Consent to receive text messages is not a condition of purchasing any service.

We do not sell, rent, or share your mobile number or opt-in information with third parties or affiliates for their marketing purposes. We may share this information with service providers only as necessary to deliver and support our text messaging service, or as required by law.

Message frequency may vary. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help, or contact us at (580) 226-1234. Carriers are not liable for delayed or undelivered messages. See Section 27 of our Terms of Service for text messaging terms.

Customers are responsible for reviewing account information for accuracy and promptly notifying Arbuckle Communications of updates or corrections. Customers should also use appropriate security practices on devices and networks connected to the service.

Arbuckle Communications uses reasonable administrative, operational, and technical measures to protect information used in connection with service delivery. No method of transmission or storage is completely secure, and customers should also take reasonable steps to protect their own devices, accounts, and local networks.

Arbuckle Communications may update this Privacy Policy from time to time. The current posted version on this website will govern unless otherwise stated.

If you have questions about this Privacy Policy or how Arbuckle Communications handles customer information, please contact us through the contact information provided on our website.